These products are handmade, and as such there will be slight imperfections. While I do my best to produce items to the best of my ability, I’d rate my ability to be around an average-competency seamstress – so some degree of imperfection is to be expected.
Refunds or replacements will not be given for minor imperfections.
I offer a 3 Month sewing guarantee – If your pads have a major problem related to the sewing/construction of your pads within the first 3 months of use, I will repair or replace it (at my discretion) free of charge. If such a problem occurs please notify me first – before posting the pad to me, to arrange this.
From time to time I have products that are a “seconds” quality – these are items that have more imperfections than would be reasonably expected in a handmade product. These are labelled as “Seconds”, the listing will state whatever the issue is, and they are sold at a slightly reduced cost, depending on what the issue is. These “seconds” are generally just cosmetic (visual) issues that should not affect the performance of the product.
Orders will only be sent after payment has been made. Orders that are unpaid and have had no contact after 10 days will be cancelled and returned to stock. Payment can be made with Paypal or Bank Deposit (requires 3 business days clearance before order will be sent).
Cattle, shells etc. and other barter methods not accepted unless prior arrangements have been made 😉 (ohh you are actually reading this!)
I try to keep postage & packing costs to a minimum, while also being mindful of keeping your goods protected and trackable (for security) and keeping packaging as environmentally friendly as possible.
I normally post orders twice a week, Early in the week (Mon or Tues) and late in the week (Thurs or Fri). If I am going out at other times and happen to post orders, then I will do so. If you need something in a hurry, please let me know so I can get it out faster. Postage times will vary depending on where you live, I am shipping from Melbourne, Australia.
Obsidian Star accepts no responsibility for items lost or damaged in transit. Once a parcel leaves my hands I have no control over whether postal workers stomp on it or decide they want it more than you do…..Refunds or replacements for such items will only be made if they were sent Registered Post/with insurance. If you wish to have your items sent registered post/with insurance, please add this option (an extra charge)
Invoices and instructions – To reduce the environmental impact of printing off invoices and instructions for people who don’t want them, I’ve decided not to provide these. You will receive a small note with my business details, thanking you for your order (printed on unbleached 100% post consumer recycled paper). You can find care instructions on this website to use if needed. There is also an account section where you can find details of previous orders (paypal will also keep records if you paid via paypal). A receipt or printed instructions can be included with your order if you require.
Postage Rates – The cart is set to use a non-tracked “letter” rate to make shipping as cheap as possible for you. If you want tracking or insurance you need to add this on at the cart.
International Shipping – The cart is set to charge a base price of$10 for International shipping. If your order has multiple items this may not cover the cost of shipping and you will be sent an invoice for the remaining (you may then choose to cancel the order or pay the extra shipping). Please note that I will not be able to ship cloth pads to America, so shipping to the US is disabled. If you wish to purchase non-pad items, please let me know.
Combined Orders – I will combine (post together) orders placed on my online store here and Cloth Pad Shop. The second order won’t be charged for postage if both orders can be posted together for the same price. Please e-mail me when you place your order so that I am aware that you have 2 orders. If paying via bank deposit – please wait to make payment until I have given you confirmation of the combined cost for both orders and postage. If paying with paypal, please make payment for both orders, and I will issue a paypal refund for any excess shipping charges.
Wrappings & Extras– Your order will be wrapped in tissue paper, and if posted inside a ziplock bag in a paper envelope, or inside a polymailer – to make sure it is protected from rain. For orders over $20 I often pop in a little treat such as chocolate or tea (Australian orders only), so if this is not appropriate for you (due to allergies or whatever), please let me know.
Order Notifications – You should receive an automatic confirmation of your order from the system (as well as paypal) when you place your order. You should also get a notification when your package has been marked as shipped, as well as a tracking notification message from Australia Post if your order is being sent via tracked satchel. If you have any problems with your order, please let me know so we can work it out.
Shipping Address – Please note that I will post to the address listed on my order screen when you place an order. I do not look at the shipping info in paypal…. You must ensure your correct shipping information is entered in at the checkout. Obsidian Star is not responsible for mail that goes missing as a result of the incorrect mailing address being used, nor the cost of reposting it to the correct address if it has been sent to an old address and been returned to sender.
Packaging labels and Customs Forms
My return shipping address simply states “Obsidian Star” and the address…. I do not have “menstrual pads” or anything that may let someone know what you are buying, however I am required by law to fill out the customs declaration form for International orders, so orders will be marked with the correct order amount (excluding shipping cost) and will not be marked as gifts. It is your responsibility to pay any extra taxes or other charges relating to purchasing goods overseas. Being mindful of privacy of the recipient, I normally declare cloth pads as “cloth napkins” – and do not mention the word “menstrual” or “pad” so that the contents cannot be immediately recognised as being menstrual pads, but is still a truthful declaration of the contents.
Obsidian Star holds no responsibility for injury, harm or health problems suffered by use of these products. The fabrics used in making these products may fade, stain and become worn over time. Obsidian Star makes no guarantees that these products will not leak or to how long they will last. Refunds or replacements will not be given for normal wear and tear, fabric staining or fading, pads “leaking” or failing to work.
The absorbency levels given for cloth pads are a guideline only, and it is the responsibility of the customer to ensure that they are buying pads that will best suit their own needs, and to change pads regularly enough for hygiene reasons and to avoid leaks.
The product you receive
With most fabrics that have a print, each pad cut from that fabric will look slightly different, because the placement of the pattern on the fabric will look different in each pad. Generally I take a photo of one pad as an example, so the pad you receive may not look exactly the same as the one shown. Where fabric prints will significantly change the look of each pad, I generally photograph each individual pad and you will receive the one shown. If you are in doubt about whether the pad shown in the photo is the actual one you will receive – please contact me to ask.
While every effort is made to represent the products as truthfully as possible in regard to the colour of the fabric. They may appear different in the photo from the real life product. If you are concerned about an exact colour match or shade of colour, please feel free to discuss it with me. This difference in colour from the actual problem can be due to differences in monitor settings/capabilities and individual user settings (the colours you see on your screen may not exactly match the colours of the items in real life). If you use an LCD screen or laptop, you may see pictures as brighter as they are, as these monitors are often set to high brightness settings. I have also noticed that since using a new camera, the photos sometimes appear slightly more rich in colour (reds and oranges in particular are brighter) than the fabric is in real life – but I have been unable to find a solution for this. The products are also photographed on different days, so the lighting will be different from photo to photo, which can affect the colour as well.
Everything is sold as a single product unless otherwise specified
The photos showing the product may contain additional items that are not for sale in that listing. For example cloth pads are usually photographed as 2 pads together in the one photo, to show the back and front of the pad. Labinni pads are usually photographed in groups of 2 or 3, because I found that looks pretty. The listing will be for 1 item (the one described in the listing) unless otherwise specified.
Obsidian Star products are made/stored in a non-smoking home, but with 2 indoor cats and outdoor dog. While every effort is made to avoid cat hair/dander coming into contact with fabrics/products (Fabrics and products are always stored in my sewing room where the cats are not allowed), this cannot be guaranteed. If you have an allergy to animals, it is advisable to wash cloth products and allow them to hang on the line outside to help remove any traces of allergen.
Fabrics are washed in natural/organic herbal-based “Earth Choice” laundry detergents. If you have a sensitivity to laundry liquids, it is advised to wash any cloth products before use.
Those suffering from severe peanut or other tree-nut allergies are advised that these products may have come into contact with nut traces as we do consume peanuts and other nuts in the house. Also from time to time little extras gifts like chocolate, lollies or tea may be included in your order, and these products may be made from or contain traces of nuts. Please contact me if you have any concerns regarding this.
When you place an order here, your details are contained in an internal customer database within the shopping cart system. Customer details will only be used for completing the transaction. Newsletter subscriptions are handled by the newsletter function of this website, and it is solely in a customer opt-in basis (you as a customer sign up for it if you wish, I will not automatically add you), and you may unsubscribe at any time. Your details will never be given or sold to anyone. If at any time you feel your privacy has been invaded, please contact me.